Shipping & Handling

SHIPPING & HANDLING

1. How long does it take to receive the order after it is placed?

SKYLOONG never sell pre-built keyboard, all keyboard will be assembled and making quality controlled after place order. YES, Your keyboard is “FRESH BAKED”, That's why your order is expected to be shipped in around 3 working days.

On normal non-sale days, once your parcel is shipped:
For Standard Shipping, it takes about 10-20 working days for items to be delivered after it is shipped. The duration for transit is beyond our control. Skyloong does not arrange refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind.
For Express Shipping, it takes about 3-7 working days for items to be delivered after it is shipped.

*Note:

The days depend on your country and its customs procedure.
Shipping methods and period might be affected and changed due to festive seasons, pandemic circumstances or other unforeseen circumstances.

2. Which countries do you ship to?

We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.

Country	Switches Plates	Keycaps	GK61/68 ABS Kits Rosewood Kits Silicone Keycaps	GK84/96 ABS Kits DIY Series Theme Series GK61 Drum Kits GK61&GK68 Layout	GK61 CNC GK84/96 Drum Kits GK84&GK96 Layout
Unite State	Express: $20 Standard: $5.99	Express: $20 Standard: $5	Express: $29.9 Standard: $10	Express: $34 Standard: $19.99	Express: $30 Standard: $25
Canada	Express: $20 Standard: $6.99	Express: $20 Standard: $5	Express: $29.9 Standard: $10	Express: $37 Standard: $17	Express: $30 Standard: $25
Mexico	Express: $20 Standard: $7	Express: $30 Standard: $12	Express: $30 Standard: $15	Express: $35 Standard: $20	Express: $45 Standard: $30
Brazil	Express: $29.99 Standard: $8	Express: $29.99 Standard: $10	Express: $39.99 Standard: $15	Express: $49.99 Standard: $20	Express: $58 Standard: $27
Argentina	Express: $25 Standard: $16.99	Express: $35 Standard: $20	Express: $35 Standard: $22	Express: $46 Standard: $25	Express: $58 Standard: $38
Japan	Express: $10 Standard: $5.99	Express: $13 Standard: $6	Express: $15 Standard: $7	Express: $20 Standard: $10	Express: $22 Standard: $11
Singapore	Express: $13 Standard: $5.99	Express: $15 Standard: $5	Express: $15 Standard: $7	Express: $15 Standard: $10	Express: $20 Standard: $13
Philippines	Express: $13.99 Standard: $6.99	Express: $14.99 Standard: $5	Express: $19.99 Standard: $7	Express: $20 Standard: $12	Express: $25 Standard: $20
Thailand	Express: $13 Standard: $5.99	Express: $15 Standard: $5	Express: $15 Standard: $7	Express: $18 Standard: $13	Express: $27 Standard: $17
Taiwan	Express: $15.99 Standard: $5.99	Express: $15 Standard: $4	Express: $15 Standard: $15	Express: $17 Standard: $17	Express: $17 Standard: $17
HongKong	Express: $10.99 Standard: $5.99	Express: $12 Standard: $5	Express: $12 Standard: $6	Express: $35 Standard: $22	Express: $40 Standard: $26
Russia	Express: Standard: $5.99	Express: Standard: $5.99	Express: Standard: $10.99	Express: Standard: $12	Express: Standard: $15.99
India	Express: $16 Standard: $7	Express: $22 Standard: $13	Express: $27 Standard: $21	Express: $41 Standard: $23	Express: $41 Standard: $25
Pakistan	Express: $23 Standard: $7	Express: $27 Standard: $16	Express: $27 Standard: $23	Express: $30 Standard: $25	Express: $35 Standard: $30
Australia	Express: $23 Standard: $6.99	Express: $28 Standard: $10	Express: $28 Standard: $12	Express: $28 Standard: $15	Express: $30 Standard: $20
NewZealand	Express: $20 Standard: $6.99	Express: $22 Standard: $10	Express: $23 Standard: $15	Express: $41 Standard: $17	Express: $42 Standard: $20
United Kingdom	Express: $22 Standard: $5.99	Express: $25 Standard: $8	Express: $25 Standard: $10	Express: $25 Standard: $15	Express: $30 Standard: $17
Germany	Express: $20 Standard: $5.99	Express: $20 Standard: $9.99	Express: $25 Standard: $14.99	Express: $29.99 Standard: $15	Express: $28 Standard: $18
Spain	Express: $12 Standard: $6.99	Express: $17 Standard: $10	Express: $17 Standard: 11	Express: $25 Standard: $16	Express: $30 Standard: $20
France	Express: $15.99 Standard: $5.99	Express: $16 Standard: $10	Express: $16 Standard: $11	Express: $30 Standard: $20	Express: $30 Standard: $20
Italy	Express: $21 Standard: $6.99	Express: $26 Standard: $10	Express: $25 Standard: $12	Express: $32 Standard: $17	Express: $32 Standard: $18
Portugal	Express: $20 Standard: $12.99	Express: $22 Standard: $10	Express: $34 Standard: $15	Express: $38 Standard: $17	Express: $40 Standard: $23
Czech Republic	Express: $22 Standard: $10	Express: $26 Standard: 12	Express: $26 Standard: $15	Express: $32 Standard: $17	Express: $37 Standard: $27
Poland	Express: $21 Standard: $5	Express: $26 Standard: $10	Express: $26 Standard: $10	Express: $32 Standard: $15	Express: $32 Standard: $18

3. What happens if the parcel has been shipped but not delivered?

First, kindly contact your local courier using the local tracking number.
 If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below 50USD, you may either opt for a one-time reshipment of parcel OR a full refund.
 For orders above 50USD, we only process a 50% refund of your order.
Should there be any concern about Standard Shipping, you are encouraged to opt for Express Shipping instead.

4. Customers are to bear the consequences and fees incurred, if the parcel is undelivered due to any of the following situation:

Wrong/insufficient address or phone number provided by recipient
Recipient is unreachable when the courier company tries to contact
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient

5. Who does pay for the import tax/custom fees?

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
In the event that the product is delivered to the customer's country and they refuse to pay the required customs duties, resulting in the product being either destroyed or returned, the customer will not be entitled to a refund.

6. How do I get help for my order?

For faulty/missing items, please send an email to support@skyloong.vip to claim warranty. In your email, please choose an appropriate Subject Title, kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any. Our team aims to review your email within 3 working days.

For other queries, the fastest way to contact us is via our website.

CHARIOT

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SHIPPING & HANDLING